Covid-19 Update

COVID-19 UPDATE JULY 23, 2020

We are now available to schedule all types of routine appointments such as surgery, vaccinations and nail trims. However, we are still using our version of "curbside service" which means, clients wait in their cars in our parking lot while their pet is seen for their appointment.

Unfortunately, we are UNABLE TO ACCEPT NEW CLIENTS at this time. Due to COVID-19 and our curbside service, our appointments are taking longer so we have fewer appointments each day. CURRENT CLIENTS (clients that have had a pet seen at Apache AH within the last 5 years) can schedule appointments for new pets or existing pets.

How do curbside appointments work?

  1. When you arrive in our parking lot for your pet's appointment, please call us to check in. Please DO NOT ARRIVE more than 5-10 minutes early for your appointment. It is unlikely we will be able to see you early and your pet will become more anxious the longer they wait. Appointments typically last 45-60 minutes.
  2. A staff member will come out to your car to get your pet after getting some information from you over the phone.
  3. The doctor will examine your pet, then call you to discuss what they find and also to go over any questions that you may have. PLEASE be sure your phone ringer is on and your phone is available for their call.
  4. We will get your credit card payment over the phone and email or print you a receipt. PLEASE NO CASH OR CHECKS.
  5. You pet will be returned to your car when the appointment is complete.

Can I run an errand or get a cup of coffee while my pet is being examined.

  1. NO. You need to stay in our parking lot during your pet's appointment so you are available to take the doctor's call when they are available. Please be sure your phone is charged and your phone's ringer is turned on.

What if I don't have a cell phone?

  1. The only way we can communicate with clients while they are here is via cell phone. You will need to borrow one from a family member or a friend. We are not able to communicate face to face with most clients. Exceptions will be made for hearing-impaired individuals (we have masks with a see-through front so reading lips is possible).

Scheduling appointments

  1. Our phones are exceptionally busy now that we need clients to call in when they are here for appointments, call in to let us know they are here to pick up food/meds and of course, calling in for scheduling appointments. Here are some alternative ways to let us know you would like to schedule an appointment. If you need to schedule an appointment for the SAME DAY or the NEXT DAY - you must call to talk to a staff member about availability.
  2. If you do need to speak to a staff member to schedule an appointment, try calling during NON-PEAK times -- 10:00-11:30am or 2:00-3:30pm.
  3. Our online scheduling tool is no longer available.
  4. If you are scheduling a WELLNESS  exam (due for vaccines) or a TECHNICIAN appointment, please use one of the options below.
  5. If you call in and your call isn't answered, it will go to our voice mail system. There you can leave a message in the General mailbox about what type of appointment you need and a phone number to reach you. Someone will return your call within the next 1-2 business days.
  6. You can email us at ApacheAnimalHospital@yahoo.com to request an appointment. Again, please list your pet's name, what they need an appointment for and we will get back to you in 1-2 business days.

Food and medication refills

  1. Again, since our phones are exceptionally busy, you may wish to try an alternate method for requesting a refill of your pet's medication or prescription food.
  2. Refill voice mailbox - you can dial directly into our refill voice mailbox by dialing 612-767-9797. You can leave your refill request on the mailbox 24 hours a day, 7 days a week. Going forward, this phone number will be on your pet's medication bottle for your reference.  Please allow 1-2 days to refill your pet's prescription.
  3. Pet Page App -did you know you can access your pet's medical records from your phone anytime if you register for our Pet Page App. Through the app, you can also request a refill of your pet's medication with 1 simple step. CLICK HERE for more information on how to get the app.
  4. We are no longer able to fill prescriptions or food requests unless you have contacted us ahead of time.
  5. We strive to care for all of our patients when they need us. However, due to the current circumstances of COVID-19, we may not be able to care for everyone that calls us. Nothing makes us feel worse than not being able to help a client/patient in need. However, we also need to balance the emotional, mental and safety needs of our staff so they can continue to do their jobs. The veterinary industry has the highest rate of suicide. We will not let any member of our staff to become a part of that horrific statistic. So please be kind and understanding while we all get through this pandemic and figure out what our new normal will be. Sincerely, Dr. Terry Rapacz - Owner Brenda Butler - Practice Manager
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Location & Hours

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Office Hours

Our Regular Schedule

Apache Animal Hospital!

Monday:

8:00 am-6:00 pm

Tuesday:

8:00 am-6:00 pm

Wednesday:

8:00 am-6:00 pm

Thursday:

8:00 am-6:00 pm

Friday:

8:00 am-6:00 pm

Saturday:

8:00 am-1:00 pm

Sunday:

Closed


In case of an after hours emergency, please call the Emergency Veterinarians listed below:

Oakdale: 651-501-3766 | St. Paul: 651-293-1800


Blaine: 763-754-5000 | Golden Valley: 763-529-6560
Suspect your pet may have ingested poison? Please click on the logo below for more information.